The management must understand that their task is to serve the brand in all decisions -large or small. If the management is not clear about this, there will without a doubt be signs of "unfaithfulness" in the financial result.
If the brand is not straight and clearly described, it will be hard to serve it. There must be a brand platform, well worked through and easy to apply in all communication. The management of the company should be responsible of creating, implementing and caring for the brand platform. In order to create a strong brand, you need to be patient and work focused on a longtermbasis.
Successful companies do almost always have a clear and concise brand to live and serve.
Build a colorful brand. Then live it!
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