At the hairdresser the other day I overheard a discussion between two employees. They were commenting their fellow worker who overslept and turned up two hours late that morning - which of course caused disappointed and lost clients.
It was a negative conversation. I wasn´t interested - quite the other way actually. It gave me an impression of a disharmonic staff.
My haircut was quite good, but will it be overshadowed by my impression of the place? I don´t know yet. The problem for them is that the thought of changing to another hairdresser has even entered my mind.
Keep the internal issues to yourself. Your clients do not want to know about them. (Some may want to, but only in order to spread the word about your issues to others.)
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